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FAQ Billing

I downloaded a free* bundle and a download was subtracted from my subscription.

By purchasing a subscription you have access to all flyer templates at a flat rate.
Bundles (3-5 flyers), are free*, meaning that instead of paying $15 or (20 credits), you have access to the bundle download, at no extra cost.
This would still count as a download.

I made  a payment, however the credits aren't showing in my account?

All payments are instantly processed through PayPal. If your credits are not active, your payment could have been processed as an eCheck. An eCheck takes 3-5 business days to clear, at that point your credits will be activated. If you made a payment with a debit or a credit card, and still did not receive credits, please contact support here. Try refreshing your account by logging out and logginh back in.

Am I able to get a refund?

Due to the nature of our products we cannot accept returns.   Please open your files immediately after download to check them for corruption. If you believe that there is an error with your file please contact support here. Feel free to download any selection of our free flyer templates to "preview" our templates.